FAQ

I haven't received an email after making a purchase.

After purchase, the following two emails will be automatically sent to your email address.
・Purchase completion email with order number
・Email with download link

If you do not receive these emails, the following cases are the most likely of the various causes, so please check.
[1] The registered e-mail address is incorrect
[2] Impact of email reception restriction settings
[3] The mailbox on the server is full
[4] Sorted to junk mail folder
[5] The e-mail address associated with the payment method is different from the e-mail address currently used, and the e-mail is sent to the e-mail address that is not currently used.

In case of [1] [5]
Please contact us using the inquiry form with the following details.
・name
・Order number
・Correct email address

In case of [2]
After setting both "@ ronique.jp" and "@ shopify.com" to be receivable, please contact us using the inquiry form with the following details.
・name
・Order number

If you make an inquiry, we will resend two emails after confirmation.

There is no response when I press the download button.

If you open an email with the email app on your smartphone and browse the download page with the in-app viewer, pressing the download button may not respond. We apologize for the inconvenience, but could you please open the download page in your default browser (Safari for iPhone, Chrome for Android, etc.) and try to download it?

How can I change my registered email address?

You can change your e-mail address using the inquiry form.
Please contact us with the following details.
・ Name
・ Current email address
・ New email address

Can I sell a piece crocheted with Ronique's crochet pattern?

No.
We are sorry, but please refrain from selling works crocheted with Ronique's crochet pattern (both paid and free).
There are various types of sales such as flea market, auction sites, consignment sales, personal websites, and handmade events, but we considers all of them as commercial use and prohibits them.

Can I use Ronique's crochet pattern when doing a knit cafe?

It is possible to use it at a knit cafe that is not for profit. It cannot be used at a knit cafe that costs participation fees (lecture fees, material costs, etc.) other than food and drink.
In addition, please refrain from using it in knit cafes for business promotion and attracting customers.

Can I make a video of how to crochet Ronique's crochet pattern and upload it to YouTube?

No.
It is prohibited to upload Ronique's crochet pattern on SNS or online, or to upload the crocheting method as a video.
Please read it as it violates the Terms of Service.
In addition, even if it is added that it is a work of Ronique, we will refuse it.

Can I donate my work crocheted with the Ronique pattern to charity?

Yes.
It is only available when individuals provide it for non-commercial purposes such as charity or donation. However, for charity and donations, please contact us separately regarding corporate use.