Notice Regarding Possible Exposure of Customer Information Due to Unauthorized Access at Our Fulfillment Partner (OpenLogi, Inc.) [First Report]

Thank you for shopping with Ronique Store.

Ronique Store uses OpenLogi, Inc. ("OpenLogi") to store and ship the products ordered from our shop. We have been informed by OpenLogi that its systems were accessed without authorization by a third party, and that recipients' shipping information may have been exposed.

Order information from Ronique Store was sent to OpenLogi through an automatic system integration. Because of this, our customers' information may also have been affected, and we are currently working with OpenLogi to confirm the details.

We sincerely apologize for the concern and inconvenience this may cause.

■ What We Know So Far

[Period Covered]
According to OpenLogi, shipping data submitted to OpenLogi between April 8 and November 8, 2026 may be affected.

[Information That May Have Been Exposed]
・Recipient's name
・Shipping address
・Phone number
・Email address (if provided)
・Product details (item names, quantities, etc.)

[Information Not Affected]
・Credit card information (OpenLogi does not hold credit card numbers, and Ronique Store does not store customers' card numbers either)
・Ronique Store account passwords

[Impact on Our Customers]
At this time, we have not yet confirmed whether our customers' information is included in the exposed data.
Please note that orders containing only digital patterns (downloadable products) may also be affected, as their order information was also sent to OpenLogi.

■ Current Shipping Status

According to OpenLogi, warehouse receiving and shipping operations are continuing as usual, apart from some system functions affected by emergency maintenance.
Ronique Store has disconnected the automatic transfer of order information to OpenLogi.

■ Please Stay Alert

You may receive suspicious emails, text messages, or phone calls from people pretending to be a delivery company or Ronique Store.
If you receive any unexpected messages, please:
・Do not click on links in emails or text messages
・Do not open attachments
・Do not reply to messages you don't recognize
・Do not enter your ID, password, or credit card information

Ronique Store will never contact you by text message, or ask for your card number or password by phone.

■ OpenLogi's Announcement

For OpenLogi's official announcement (in Japanese), please see:
OpenLogi, Inc.
"Important: Apology and Notice Regarding Personal Information Leak Due to Unauthorized Access to Our Systems" (November 11, 2026)
https://corp.openlogi.com/news/notice/notice-20261111/

■ Next Steps

We are working with OpenLogi to confirm whether and how our customers are affected, and we will take all necessary actions required by law, including reporting to the relevant authorities. We will post any updates on this page as soon as they become available.

■ Contact Us

Ronique Store Contact Form
https://www.ronique.net/pages/inquiry

November 11, 2026
Ronique Store